Terms of Service

1. Agreement and incorporated policies

By ordering, accessing, renewing, or using 1nextnet services, you agree to these Terms of Service, the Acceptable Use Policy, any applicable service description, invoice, order form, customer portal terms, data-processing terms, and any written agreement accepted by DOGE NETWORK LTD.

If you use the services on behalf of a company, organisation, reseller, or other legal entity, you represent that you have authority to bind that entity. References to “customer”, “you”, and “your” include that entity and all users operating under the account.

If there is a conflict between documents, a signed written agreement controls first, followed by the order form or invoice, then service-specific terms, then these Terms of Service, and then the Acceptable Use Policy for use-related matters.

2. Orders, provisioning, and service activation

Services are provided only after acceptance of an order by 1nextnet. Acceptance may depend on identity checks, fraud screening, payment clearance, capacity availability, datacentre approval, IP justification, route validation, or other operational review.

Provisioning timelines are estimates unless expressly stated as binding in a written agreement. Delays may occur due to upstream carriers, datacentre access windows, hardware availability, cross-connect delivery, registry processing, fraud checks, or customer-provided information being incomplete.

1nextnet may reject or cancel orders that appear fraudulent, high-risk, unlawful, technically unsuitable, capacity-constrained, inconsistent with the service description, or likely to violate the Acceptable Use Policy.

3. Service scope and infrastructure categories

1nextnet provides infrastructure services that may include cloud instances, virtual private servers, dedicated servers, bare metal, storage, backups, managed hosting, server colocation, rack space, power, cross-connect coordination, IP transit, IP address assignments, ASN and LIR support, reverse DNS, and related support services.

3.1 Service descriptions

Each service is limited to the resources, locations, specifications, support level, traffic commitments, IP allocations, power allocation, and commercial terms shown in the relevant service description, order, invoice, or customer portal entry.

3.2 Managed and unmanaged services

Unless expressly described as managed, services are unmanaged. For unmanaged services, the customer is responsible for operating systems, applications, configuration, security hardening, patching, monitoring, backups, licences, and user support.

3.3 Third-party dependencies

Services may depend on upstream networks, datacentres, registries, equipment vendors, domain registries, software licensors, cloud platforms, or other third parties. Their rules, outages, maintenance windows, and compliance requirements may affect service delivery.

4. Customer responsibilities

Customers must maintain accurate contact, billing, abuse, technical, and emergency information. Customers must keep account credentials secure and promptly notify 1nextnet of suspected account compromise or unauthorised use.

Customers are responsible for:

• All content, software, data, traffic, routing, and user activity associated with their services.
• Licences for operating systems, control panels, databases, applications, and other software not explicitly supplied by 1nextnet.
• Firewall rules, access controls, encryption, backups, monitoring, incident response, and vulnerability management.
• Ensuring that downstream customers, end users, and resold services comply with these terms and the Acceptable Use Policy.
• Responding to abuse, legal, billing, security, and technical notices within the requested timeframe.

5. IaaS, cloud, dedicated server, and hosting services

IaaS and hosting services provide infrastructure capacity. They do not include application management, data administration, security monitoring, performance tuning, backup validation, migration support, or incident response unless specifically included in the order.

5.1 Resource allocation

Compute, memory, storage, bandwidth, IOPS, packet rate, port speed, snapshot, and backup resources are supplied according to the relevant plan. Shared-platform resources are subject to fair-use, anti-abuse, and platform-integrity controls.

5.2 Operating system and application layer

Customers are responsible for operating system configuration, updates, kernel modules, firewall rules, exposed services, data integrity, application security, and compatibility unless a managed service agreement states otherwise.

5.3 Backups and snapshots

Snapshots, images, backups, and replication features are convenience or recovery features only where expressly offered. Customers remain responsible for maintaining independent, tested backups appropriate to their risk profile.

5.4 Performance and noisy-neighbour controls

1nextnet may limit, migrate, rebalance, or suspend workloads that threaten platform stability, degrade shared infrastructure, cause abnormal I/O pressure, generate excessive packet rates, or repeatedly trigger abuse or provider complaints.

6. IDC, colocation, and physical hosting services

Colocation services may include rack units, cabinets, power, network ports, cabling, cross-connect coordination, remote hands, access coordination, and related datacentre services. Physical services are subject to datacentre rules, safety requirements, access procedures, and provider constraints.

6.1 Customer equipment

Customers are responsible for the suitability, ownership, insurance, configuration, labelling, inventory, warranty, licensing, and maintenance of colocated equipment. Equipment must comply with power, cooling, rack, cabling, safety, and electromagnetic requirements.

6.2 Power and environmental limits

Customers must not exceed allocated power, cooling, rack weight, port, bandwidth, or space commitments. 1nextnet may require load reduction, circuit changes, equipment removal, or plan upgrades where usage exceeds agreed limits.

6.3 Remote hands and access

Remote-hands work is performed on a reasonable-efforts basis according to available procedures, staff, facility access, and customer instructions. 1nextnet is not responsible for loss caused by incomplete, inaccurate, unsafe, or ambiguous customer instructions.

6.4 Removal and abandoned equipment

Equipment removal may require account clearance, identity verification, access scheduling, security checks, and settlement of outstanding amounts. Equipment left after termination may be treated as abandoned after reasonable notice where permitted by law.

7. Network services, IP addresses, BGP, and LIR support

IP addresses, prefixes, ASNs, reverse DNS, route objects, RPKI/ROA support, BGP sessions, and LIR-related services are provided subject to technical feasibility, policy requirements, registry rules, upstream-provider rules, and ongoing justification.

7.1 IP address use

IP addresses are assigned or routed for use with active 1nextnet services. Unless expressly transferred under applicable registry rules, IP resources remain subject to reassignment, renumbering, reputation review, justification checks, and withdrawal.

7.2 Routing and announcements

Customers must announce only authorised prefixes, maintain accurate IRR/RPKI/LOA data where applicable, avoid route leaks or hijacks, and follow accepted routing practices. 1nextnet may filter, reject, withdraw, or modify routing where necessary for stability, compliance, or abuse mitigation.

7.3 IP reputation and abuse history

Customers are responsible for maintaining clean use of assigned resources. Repeated blocklisting, spam reputation, malware reputation, phishing reports, DDoS association, or registry complaints may result in remediation requirements, IP replacement refusal, null routing, or termination.

8. Support, service requests, and escalation

Support is provided through the channels and support levels made available by 1nextnet. Support covers infrastructure availability and service access within the agreed scope, but does not include customer application debugging, code review, third-party software administration, SEO, content editing, or general IT consulting unless specifically contracted.

Customers must provide accurate diagnostics, logs, affected service identifiers, timestamps, traceroutes, packet captures, screenshots, configuration details, and reproduction steps where relevant. Delays caused by incomplete information or lack of customer cooperation do not count as service-provider delay.

Emergency support may be prioritised for outages, abuse, security incidents, routing incidents, datacentre incidents, or service-impacting infrastructure faults.

9. Availability, maintenance, and service levels

1nextnet aims to operate dependable infrastructure, but no infrastructure service is guaranteed to be uninterrupted, error-free, latency-stable, packet-loss-free, or immune from attacks, upstream failures, emergency maintenance, hardware faults, or force majeure events.

Planned maintenance may be announced where practical. Emergency maintenance may be performed without prior notice where required to preserve security, service continuity, network stability, legal compliance, or datacentre safety.

Any service-level commitment, credit, or compensation applies only where expressly stated in a written SLA or service description. Service credits, where available, are the customer’s sole remedy for qualifying availability failures.

10. Billing, payment, renewal, and taxes

Fees, billing cycles, renewal periods, setup charges, usage charges, bandwidth charges, remote-hands charges, IP charges, power charges, cross-connect charges, and other fees are set out in the applicable order, invoice, or customer portal.

Services may renew automatically unless cancelled according to the applicable cancellation process. Non-payment, chargebacks, payment disputes, failed fraud checks, or repeated late payment may result in suspension, late fees, loss of promotional pricing, cancellation, or refusal of future orders.

Unless stated otherwise, prices exclude applicable taxes, duties, levies, bank fees, currency conversion charges, registry fees, import/export charges, and third-party costs. Customers are responsible for taxes and charges arising from their use of services.

11. Data, backups, and customer content

Customers retain responsibility for their data, content, applications, databases, and backups. 1nextnet is not responsible for data loss, corruption, deletion, unauthorised access, ransomware, misconfiguration, failed updates, or customer-initiated actions unless a separate written agreement states otherwise.

Customers should maintain independent backups outside the affected service and regularly test restoration procedures. Cancellation, suspension, termination, hardware failure, abuse enforcement, or non-payment may make data unavailable.

Where 1nextnet handles customer data to provide services, it may process such data for provisioning, support, security, billing, compliance, abuse handling, and service operation.

12. Security, abuse, and compliance

Customers must comply with the Acceptable Use Policy and maintain reasonable security controls. 1nextnet may investigate abuse, security incidents, compromised systems, routing issues, spam, malware, phishing, DDoS activity, or legal notices associated with customer services.

1nextnet may disclose information where reasonably required to comply with law, enforce terms, respond to abuse, cooperate with registries or upstream providers, protect network integrity, or prevent harm.

Customers must not interfere with metering, monitoring, isolation, authentication, billing, security, or platform-management systems.

13. Suspension, restriction, termination, and migration

1nextnet may suspend, restrict, filter, null-route, power down, disconnect, reclaim, or terminate services where required for non-payment, abuse, legal compliance, security risk, customer request, datacentre requirement, upstream-provider requirement, fraud risk, or material breach.

Where practical, 1nextnet may provide notice and a remediation period. Immediate action may be taken for active attacks, routing incidents, spam outbreaks, law-enforcement requests, safety issues, severe abuse, compromised systems, or risks to shared infrastructure.

1nextnet may migrate services, change IP assignments, replace hardware, alter routing, move workloads, or change facility/provider arrangements where required for operational, security, compliance, capacity, or commercial reasons.

14. Warranties, liability, and indemnity

Services are provided on an “as is” and “as available” basis unless a specific written warranty is provided. To the maximum extent permitted by applicable law, 1nextnet and DOGE NETWORK LTD disclaim implied warranties of merchantability, fitness for a particular purpose, non-infringement, and uninterrupted operation.

To the maximum extent permitted by applicable law, 1nextnet and DOGE NETWORK LTD are not liable for indirect, incidental, consequential, special, exemplary, or punitive damages, including lost profits, business interruption, loss of goodwill, loss of data, loss of revenue, replacement services, or third-party claims.

Customers agree to indemnify and hold harmless DOGE NETWORK LTD, 1nextnet, its suppliers, datacentres, upstream providers, officers, employees, and contractors from claims, losses, liabilities, penalties, costs, and expenses arising from customer content, customer use of services, customer equipment, downstream users, or violation of these terms.

15. Changes to services and terms

1nextnet may update these Terms of Service, the Acceptable Use Policy, service descriptions, technical requirements, pricing, network policies, support processes, or operational procedures from time to time.

Material changes will apply from the effective date stated in the updated terms or from renewal where required by applicable law or written agreement. Continued use of services after an update becomes effective constitutes acceptance of the revised terms.

For service and policy questions, contact DOGE NETWORK LTD through the client area or the contact channels provided by 1nextnet.